1 - What is the Mediateka?
The AlhóndigaBilbao Mediateka is a library with an interdisciplinary background, with the focus on present, on its multimedia equipment and special collections as currently in multimedia and in special collections (comics, health and welfare, leisure and hobbies, science and technology, literature in various languages, etc.).
The centre wants to be, above all, a living space, a meeting point in the service of citizenship, a place from which to offer cultural activities that contribute to personal development, the dynamism of human relationships and the creation of citizen networks.
The AlhóndigaBilbao Mediateka wants to be a new way to understand the library, with the enthusiasm and commitment to serving all people a different way to experience leisure and culture.
We wish to thank once again BBK be with people working on this project and helping the Mediateka is open and running during extended opening hours and offering a wide range of services and activities.
5 - What is the hó card? How can I get it?
It is easy to get the hó card. We will give it to you just that moment at Infopuntua, located in the Atrium of AlhóndigaBilbao.
With the hó card you can borrow funds from the Mediateka, have discounts on our workshops and other services and benefits we will inform you about.
6 - Can children be left alone in the Mediateka?
Children under 6 years must remain at all times accompanied by an adult. The Mediateka is not responsible for the custody of the minors.
Youngsters under 18 will need legal consent from parents or guardians to surf the Internet. The Mediateka is not responsible for the pages visited.
In Txikiland we must respect the same rules as in the rest of the Mediateka. Therefore, we must ensure that the minors do not run, do talk without shouting, do not bring food and, in general, do maintain an attitude that does not bother others.
7 - Can I study in the reading desks?
If you want to study in the Mediateka, you are allowed to use the Study Room (over 13) and MediaLab 1 (under 13). Studying is not allowed in the reference and reading desks.
We would like all people who come to the Mediateka to enjoy reading desks. Therefore, avoid booking seats for a later time and/or others. If you abandon your seat for over half an hour, people are allowed to occupy it.
8 - How I can book the multimedia computer?
Computers can be used for an hour, a maximum of three hours per week, making a reservation through the web.
There are quick reference computers, you can use a maximum of 20 minutes, prior reservation. In all cases you must enter the user number -bar code of the hó card or a card from the Network of Municipal Libraries of Bilbao- and password.
Reservation of the World Television and computers (Mac) will be at the Infopuntua points on the first and second floors of the Mediateka, respectively. These devices may be used for an hour and a maximum of three hours per week.
All the Mediateka computers have access to the library catalogue, Internet and applications.
Also, the Mediateka provides WiFi connection. For each computer with WiFi connection is possible to have a maximum of 1-hour-service every 24 hours. AlhóndigaBilbao reserves the right to filter certain content and ports.
10 - What is a computerised catalogue?
The library catalogue (OPAC) enables the consultation of the funds of the Mediateka and the library that make up the Network of Municipal Libraries of Bilbao. The consultation can take place within the Mediateka or via the web. The catalogue provides information on the titles, the location and availability thereof. It also allows searches by subject, title, author, type of material, etc.
11 - Where do I have to slip the material I have consulted in the room?
There is no need to return it to the shelf, just slip it on the trolley you will find on every floor for subsequent relocation by the Mediateka service team.
You this is the best way to ensure that the works are back in place and can thus be found easily by others.
12 - What materials are loanable?
The Mediateka funds are available in room. Once used, we would appreciate if you do not return them to the shelf but slip them on the trolleys on each floor.
Similarly, most of the Mediateka materials can be taken on loan. Anything that is not loanable will appear properly marked. p>
13 - How I can take on loan materials?
By loan self-request service you can get the Mediateka materials on loan: you only have to swipe your hó card (or RBMBmembership card) and copies through any of the loan self-request terminals you'll find on each of the floors of the Mediateka.
To return the materials you must swipe them through the terminal and slip the material on the furniture you'll find in the loan self-request points.
14 - How many materials can I take on loan and for how long?
|TYPE OF MATERIAL||AMOUNT||HOW LONG|
All sorts of printed material aimed at adults.
All sorts of printed material aimed at children.
Films and computer-related material.
Music and computer-related material.
*(adult user loan)
Lending extentions in the Mediateka and via Internet.
15 - Where can I find newspapers, magazines, bulletins...?
Periodical releases of general issues, such as local and international newspapers, magazines, etc., can be found at "Kiosko" located on the first floor.
Specialised magazines can be found in each of the corresponding sections according to the topic.
17 - Can I make requests for purchase of books?
You can send us your suggestions for the acquisition of works by delivering the appropriate form in the Mediateka or via e-mail:
All the requests shall be taken into account if they meet general interest and/or fit the criteria of the Mediateka.
19 - Do activities take place in the Mediateka?
The Mediateka holds endless cultural and educational events: storytelling, reading workshops, activities for groups, children's activities, book clubs and other events in which you are allowed to participate.
The Mediateka programme aims to be varied and appealing, from the point of view of energy, diversity, social integration and shared learning.
20 - Which are the Mediateka users' rights?
An open access to the general services of the Mediateka regardless of sex, race, religion and opinion.
To be treated with respect, courtesy and professionalism by the team attending the Mediateka services.
To be assisted in the official language desired.
To get free general services.
To receive information and advice on the location and have access to resources, collections and bibliographical information the Mediateka.
To offer suggestions for the purchase of materials.
To submit suggestions and complaints through the established channels for this purpose.
To ensure the confidentiality of personal data and privacy with regard to materials and services received.